Customer Service Representative

Indigo Park Canada is seeking a dedicated Customer Service Representative to join our team and play a key role in creating positive first impressions. As the face of our operation, you will assist customers, process transactions, provide guidance on our services and parking facilities, and help ensure every customer enjoys a seamless and efficient experience. This is an excellent opportunity for a service-driven professional who enjoys working with people and making a difference every day.

• Uniform included
• Opportunity for career growth
• Be part of a trusted organization focused on service excellence
• Referral bonuses

• Greet, welcome and assist customers with any questions or inquiries
• Process customer transactions using a variety of payment methods in a quick and accurate manner
• Inform and advise customers and clients on our products and services
• Support customers with their use and navigation of the parking facilities and equipment
• Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
• Keep customer service booth tidy and organized throughout shift in order to deliver an efficient customer experience
• Other duties as assigned by manager

• Minimum 2 to 3 years of customer service experience is required
• Ability to clearly and accurately communicate both written and verbally
• Flexible to work weekends and other shifts, when needed
• Beginner to intermediate computer knowledge
• Ability to work efficiently under pressure in a fast-paced environment
• Ability to work well alone an as within a team-oriented environment

• Bilingualism (English and French) is a strong asset.
• Results-oriented individual with a concern for accuracy and customer relations.

Indigo Park Canada is the leading provider of parking, transportation, logistics, and consulting services in the country, with over 1,000 locations nationwide. The company’s activities span the entire mobility and parking value chain, including on-street parking services, a comprehensive digital offering, parking enforcement and public space management, as well as soft mobility and last-mile logistics solutions that optimize the use of available urban space to better serve cities and their citizens.

Indigo’s workforce reflects a diverse range of ages, profiles, and roles. We promote inclusion through an equal opportunity policy and are committed to preventing all forms of discrimination in recruitment and workplace relationships. Applications from all qualified individuals are encouraged. In accordance with the Human Rights Code, accommodations are available upon request during the recruitment and selection process.