Concierge Team Lead Role - FirstService Residential

Join First Service Residential as a Concierge Team Lead, guiding a dedicated team to provide exceptional customer service. This role emphasizes training, problem-solving, and teamwork.

As a Team Lead, your focus will be on training the concierge staff, fostering a culture of excellence. You'll handle customer inquiries and challenges, making a positive impact on both associates and residents. With a commitment to associate growth, we offer competitive benefits and acknowledge your contributions through our Great Place to Work certification.

Key Responsibilities:

• Provide training to concierge staff on service excellence

• Act as the head Concierge during busy periods

• Encourage effective problem-solving within the team

• Ensure cohesive team dynamics and morale

• Oversee customer service quality and satisfaction levels

Requirements:

• At least two years of customer service experience

• Prior experience in a supervisory role is favored

• Strong command of English, both written and verbal

• Knowledge of strata buildings is beneficial

• Proficiency in Mandarin or Cantonese is a plus

Empower your concierge team while enhancing the resident experience at First Service Residential.
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