Bilingual MomentMaker

Position: Bilingual MomentMaker at TLS
Become a Bilingual Moment Maker with TLS, a remote opportunity based in London, Ontario. Use your bilingual English and French skills to connect meaningfully with customers.

As a Bilingual Moment Maker, you will be the friendly voice for customers seeking help. You'll connect through phone, email, or chat, always providing attentive support and scheduling assistance. The role encourages empathy and ensures every interaction upholds brand values. TLS cultivates a supportive and respectful environment focused on connection and growth.

Key Responsibilities:

• Reach customers through various communication methods

• Schedule customer appointments effectively

• Listen carefully and provide suitable solutions

• Keep accurate records and follow guidelines

• Partner with the team to enhance customer satisfaction

Requirements:

• Fluent in English and French, with strong communication skills

• Ability to navigate technology and adapt quickly

• Organized and calm under pressure

• Available for evening and weekend shifts

• Customer service experience is a plus but not necessary

Utilize your bilingual capabilities and empathetic nature to impact lives positively at TLS.
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