North America Client Services Director

Join ALS in North Vancouver as the North America Client Services Director, focusing on superior customer service and enhancing client relationships. Your leadership will drive engagement and retention through targeted strategies.

As the key liaison for clients, you will ensure their inquiries are met with timely and effective solutions. This role demands the management of a dedicated team while working closely with other departments to foster professional relationships. You will oversee project allocations and client surveys aimed at refining the service experience.

Key Responsibilities:

• Ensure proactive communication with clients

• Develop and standardize regional client service processes

• Lead and motivate Client Service Managers

• Coordinate client events to promote engagement

• Oversee departmental budgets and performance metrics

Requirements:

• 10 years in a customer service management role

• Degree in Geological or Chemical Sciences preferred

• Strong English communication and analytical skills

• Experience with client relationship management

• Capable of managing time-critical issues flexibly

Be the driving force in delivering client satisfaction and service excellence at ALS.
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