Director of Customer Relationships at veritree

Drive customer success and sustainability initiatives as the Director of Customer Relationships at veritree, headquartered in Vancouver. Your leadership will fuel customer satisfaction and organizational growth.

In this essential position, you will oversee the customer success department, directing efforts to maintain high retention rates and expand service offerings. You will collaborate across departments while directly engaging with enterprise clients, ensuring their needs are met and their experiences with veritree are rewarding and impactful.

Key Responsibilities:

• Own retention and up-sell targets for the customer base

• Lead, coach, and develop a high-performing Customer Success team

• Manage critical client interactions, including business reviews

• Develop account health metrics to guide engagement strategies

• Collaborate with Sales on identifying customer expansion opportunities

Requirements:

• 10+ years in Customer Success or related B2B roles

• Solid experience managing revenue retention and client growth

• Competent in executive-level communications and negotiations

• Advanced knowledge of CRM systems, preferably Hub Spot

• Resilient in evolving business landscapes

Promote environmental restoration and build meaningful customer relationships at veritree as you guide success strategies.
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