Hybrid Bilingual Client Services Specialist

Elevate your career as a Bilingual Client Services Specialist at Peoples Group in Vancouver. This hybrid role offers a chance to provide exceptional customer service while working both remotely and in-office.

This one-year fixed term contract requires strong bilingual communication in French and English, with responsibilities including responding to customer inquiries, resolving issues, and opening accounts. You will support client needs and contribute to key performance indicators within an organized and fast-paced environment.

Key Responsibilities:

• Respond promptly to customer calls and emails

• Resolve customer issues at the first contact

• Support account openings and handle transactions

• Maintain call quality and service level targets

• Stay updated on financial products and compliance

Requirements:

• Minimum two years in customer service roles

• One year experience in financial services preferred

• Strong problem-solving and organizational skills

• Bilingual proficiency in French and English

• Adaptable under pressure with excellent communication skills

Bring your customer service expertise and bilingual skills to enhance the client experience at Peoples Group.
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