Customer-Focused Appointment Coordinator

Position: Customer-Focused Appointment Coordinator Work
Become the key point of contact for customer scheduling with a flexible role as an Appointment Coordinator s full-time position focuses on enhancing customer service through effective communication and relationship building.

PTW, a leader in electrical and instrumentation services, seeks an Appointment Coordinator to schedule vehicle maintenance. The role demands at least one year of customer service experience, with a strong focus on empathy and active listening. You'll handle inbound and outbound calls, ensuring customers receive informative and supportive assistance regarding service appointments and recommendations.

Key Responsibilities:

• Answer inbound customer calls for service scheduling

• Make outbound calls for maintenance recommendations

• Ensure appointment confirmations and follow-ups

• Listen and respond to customer inquiries with empathy

• Maintain detailed records of customer interactions

Requirements:

• High school diploma or equivalent

• Minimum 1 year of customer service experience

• Strong verbal and written communication skills

• Ability to multitask across various applications

• Positive, detail-oriented, and reliable work ethic

Elevate customer service experiences with effective scheduling and responsive communication as an Appointment Coordinator at PTW.
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