Hybrid Aftersales Representative at Dilawri

Explore a rewarding role as a Hybrid Aftersales Representative with Dilawri and enhance customer experience post-sale. Your expertise in service appointment booking will drive dealership performance.

Based in the BC Region, the CIC Aftersales Representative will communicate effectively with customers to ensure their needs are met across multiple dealerships. This role is crucial for optimizing service schedules and maintaining high levels of customer satisfaction through proactive outreach and support.

Key Responsibilities:

• Manage customer communications via phone, email, and text

• Schedule services to maximize available hours

• Follow up on customer satisfaction leads

• Consistently achieve performance objectives

• Stay informed on service offerings across dealerships

Requirements:

• Diploma in Business or relevant experience

• Customer service or call centre background preferred

• Strong communication and multitasking skills

• Highly organized with an eye for detail

• English fluency required;
Cantonese/Mandarin is a plus

Drive excellence in the automotive service industry with Dilawri's dedicated team.