Customer Success Manager

Become a catalyst for change as a Customer Success Manager at Boomi, where you'll focus on enhancing account retention and driving client success. Join a team dedicated to innovation and integration.

In this role, you will manage post-sales success for a diverse account portfolio r expertise in customer success or related fields will be instrumental in navigating the complex requirements of clients. Collaborate closely with internal teams to facilitate product adoption and support customer growth through effective communication and solution scoping.

Key Responsibilities:

• Maximize customer retention with strategic initiatives

• Ensure post-sales account success through teamwork

• Address client needs and drive enhancements internally

• Identify growth opportunities within the Boomi product suite

• Collaborate with sales on Professional Services offerings

Requirements:

• Over 5 years of experience in customer-focused roles

• Background in Commercial IT management

• Ability to communicate complex solutions to various audiences

• Experience creating Statements of Work for clients

• Bonus for familiarity with cloud and B2B solutions

Utilize your customer success acumen to deliver impactful results at Boomi while enhancing client relationships.