Voice of Customer Program Lead

Position: Voice of Customer Program Lead at Clio
Take charge as the Voice of Customer Program Lead at Clio, transforming customer feedback into actionable insights. This role is based in a hybrid work environment across Toronto, Vancouver, or Calgary.

Clio is looking for a skilled VoC professional on a 12-18 month contract who will drive customer experience improvements. Your responsibilities include managing VoC programs, analyzing data for insights, and collaborating with diverse teams to enhance customer loyalty and satisfaction.

Key Responsibilities:

• Manage and enhance VoC initiatives for improved customer experience

• Implement and optimize AI workflows for customer feedback

• Analyze data to identify opportunities for service improvement

• Ensure effective communication of insights to stakeholders

• Grow the internal customer feedback panel for continuous engagement

Requirements:

• Over 5 years of experience in Voice of Customer roles

• Proficient in SaaS and VoC software tools

• Experience with AI tools to drive efficiencies

• Strong storytelling capabilities for executive communication

• Capability to align priorities across multiple teams

Unlock potential and drive customer advocacy at Clio as the Voice of Customer Program Lead, shaping the future of legal technology.
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