Customer Support Representative - Bilingual

Enhance your career with Imperial PFS Canada as a Bilingual Customer Support Representative located in Vancouver or Toronto. Deliver exemplary service while utilizing your French and English language skills.

As a Bilingual Service Support Representative, you will manage service requests from brokers and insured customers with Legendary service. The role requires a minimum of two years in customer service and some experience in finance, emphasizing effective communication and documentation of interactions. Your bilingual skills will be critical in ensuring clarity and customer satisfaction.

Key Responsibilities:

• Handle inquiries and service requests from clients

• Support brokers in understanding premium finance options

• Work collaboratively with Sales, Service, and other teams

• Document all interactions effectively for account accuracy

• Request and process return mail as necessary

Requirements:

• 2 years of customer service experience necessary

• At least 1 year in the financial industry preferred

• Competent in Windows environments

• Bilingual in French and English mandatory

• Strong organizational and multitasking capabilities

Utilize your bilingual expertise and customer service passion to excel at Imperial PFS Canada in the premium financing industry.
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