Aquilini Director of Homeowner

Position: Aquilini Director of Homeowner Support
Be a pivotal leader at Aquilini Development, managing the Customer Care Team to provide outstanding support to homeowners throughout their ownership journey. Your expertise will define our service quality.

As the Director of Homeowner Support, you are responsible for ensuring all customer interactions are handled professionally and efficiently. Your hands-on approach will include conducting inspections, managing customer tickets, and providing essential training to your team. You will work cross-departmentally to address homeowner needs and elevate overall service standards.

Key Responsibilities:

• Conduct internal home inspections during construction

• Collaborate across departments for quality assurance

• Manage ticket logs for customer inquiries and issues

• Oversee post-completion warranty projects

• Lead training sessions for customer care staff

Requirements:

• At least 5 years in customer service in real estate

• 3 years of management experience required

• Strong organizational and time management skills

• Excellent communication abilities

• Vehicle access for site-related travel

Drive exceptional homeowner experiences and foster effective communication at Aquilini Development.
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