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Job Description & How to Apply Below
If you are kind, team-oriented, and passionate about delivering an exceptional customer experience, we’d love to have you join our growing team!
Schedule:
Monday – Friday, 9:00 AM – 5:00 PM
Compensation: $50,000 – $53,000 annually
Healthcare coverage through Equitable Life
3 weeks paid vacation per year
60% employee discount, free seasonal product
Location:
On-site at HQ (Vancouver) with opportunity to work 1 remote day per week
About the Role As a Customer Care Associate, you’ll play a key role in providing exceptional service to our customers - whether that’s helping a bride with her order, answering questions online, or resolving an issue with care and professionalism.
We’re looking for someone who is customer-focused, organized, and able to work independently while also collaborating with a small, supportive team. Ticket volume can vary, so flexibility and adaptability are important.
Roles and Responsibilities Customer Interaction Respond to customer inquiries via email, chat, and virtual fittings
Handle escalated concerns with professionalism and empathy
Manage tickets efficiently to ensure resolutions within 24-48 hours
Build lasting relationships through clear and caring communication
Team Support Mentor and support junior associates as the team grows
Assist with onboarding and training new team members
Problem Solving & Communication Investigate and resolve customer issues promptly
Collaborate with internal teams to address recurring concerns
Respond to customer reviews on Google and other platforms
Track and share trends or feedback with management
Quality & Product Knowledge Maintain expert knowledge of Park & Fifth products and policies
Ensure all customer interactions reflect our brand values and standards
Follow up with customers after virtual fittings or orders to enhance their experience
What We’re Looking For Strong written and verbal communication skills
Compassionate, professional, and customer-focused
Highly organized and detail-oriented
Comfortable working both independently and collaboratively
Adaptable to changing workloads and priorities
Interest in the bridal or fashion industry is a plus!
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