Mercedes-Benz Service Manager Assistant

Enhance customer interactions as an Assistant Service Manager at Mercedes-Benz Vancouver. This role highlights your ability to support service operations and elevate client experiences effectively.

As part of Dilawri, Canada’s largest automotive group, the Assistant Service Manager plays a fundamental role in the Service Department. Responsibilities include assisting with operational oversight, managing customer appointments, and resolving concerns. Collaborating with technicians and ensuring adherence to operational standards are also key elements of this role.

Key Responsibilities:

• Support daily Service Department operations

• Collaborate with Service Advisors on customer interactions

• Coordinate service reminders and appointment setups

• Manage high-quality service delivery and repairs

• Address and resolve customer complaints effectively

Requirements:

• Minimum 5 years in automotive service roles

• Solid understanding of vehicle mechanics

• Exceptional customer service and communication skills

• Strong organizational and multitasking capabilities

• Legally entitled to work in Canada

Be part of a company that fosters excellence and innovation at Dilawri.
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