Customer Success Manager for Partners at Tipalti

Become a key player at Tipalti as a Senior Partner Customer Success Manager. Focus on the post-go-live phase for partner-driven customers, ensuring sustained growth and satisfaction.

As a part of Tipalti's innovative Customer Success organization, you will lead the efforts to optimize outcomes for clients working through partners. This newly established role demands a proactive approach in shaping strategies and mentoring others while driving engagement across various internal teams. Leverage your experience to promote operational excellence in customer service.

Key Responsibilities:

• Lead partner customer experience post-go-live integration

• Promote account growth by managing customer feedback and health

• Develop operational frameworks for partner success

• Advocate for the specific needs of partner-referred clients

• Mentor team members and participate in larger initiatives

Requirements:

• Minimum of 5 years in customer success roles

• Experience with partner ecosystems for growth dynamics

• Strong ability in managing customer relationships

• Familiarity with tools like Salesforce, Gainsight, and Jira

• Organized with excellent verbal and written communication skills

Shape customer experiences and build impactful partnerships by embracing the challenges at Tipalti.
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