BMT Service Advisor

Position: BMT Service Advisor Island
Advance your career with BMT Group Services as a Service Advisor in Sidney, BC. Drive exceptional customer service through effective management of repair orders and communication.

As a Service Advisor at BMT Group Services, an exclusive Hino Trucks dealer, you will facilitate the service process and serve as the key communication point for customers and technicians. Your expertise in the heavy-duty vehicle sector will aid in accurately processing repairs and ensuring customer satisfaction. This role demands excellent organizational and communication skills to maintain fluid service operations.

Key Responsibilities:

• Handle customer repair orders throughout service lifecycle

• Obtain necessary authorizations and provide repair estimates

• Address customer inquiries and document service demands

• Collaborate with technicians and other departments for efficiency

• Communicate service progress and address customer updates

Requirements:

• Experience in medium/heavy-duty truck or automotive service

• Strong verbal and written communication abilities

• Understanding of vehicle repair processes and warranties

• Highly organized with excellent multi-tasking skills

• Must possess a valid Class 5 driver's license

Be a vital link in the service chain, ensuring clients receive the utmost care and attention at BMT Group Services in Sidney.