Guest Service Specialist at Bus Tours

Position: Guest Service Specialist at Big Bus Tours
Become a key player at Big Bus Tours as a Guest Service Specialist in Downtown Vancouver. This role focuses on guest engagements, booking management, and delivering stellar service in a busy environment.

As part of our Reservations team, the Guest Service Specialist position is ideal for customer-oriented individuals who thrive in fast-paced settings. You will manage inquiries, reservations, and provide accurate information about our tours. Your skill in building relationships will be critical in supporting our operations effectively.

Key Responsibilities:

• Manage digital bookings and inquiries for tours and experiences

• Ensure excellent phone coverage and response to guest concerns

• Deliver personalized service by establishing client rapport

• Oversee reservations through platforms like Viator and Expedia

• Work collaboratively with the Dispatch team for tour logistics

Requirements:

• Experience in customer service or call centers

• Flexibility to work evenings, weekends, and holidays

• Excellent verbal and written communication skills

• Administrative skills with attention to detail

• Knowledge of tourism in Vancouver is a plus

Utilize your customer service expertise at Big Bus Tours to enhance the guest experience in Vancouver.