Guest Experience Lead at VBGA
Job Description & How to Apply Below
The Guest Experience Lead plays a pivotal role at the Vancouver Botanical Gardens. With a focus on visitor interactions, this position encompasses responsibilities such as managing inquiries, processing memberships, and liaising with volunteers. Ideal candidates should possess strong communication skills and technical proficiency in CRMs, ensuring seamless guest experiences.
Key Responsibilities:
• Greet and engage visitors warmly and professionally
• Serve as the primary contact for inquiries via phone and email
• Process memberships, donations, and education registrations
• Provide expertise on educational and volunteer opportunities
• Maintain data integrity across multiple CRMs
Requirements:
• 3+ years in hospitality, customer service, or administration
• Strong verbal and written communication skills
• Proficiency in Microsoft Office 365 tools
• Experience with CRMs and data privacy knowledge
• Post-secondary education in a related field is an asset
Bring your hospitality expertise and passion for nature to enhance visitor experiences at VBGA.
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