Operations Administrator

The FALL Tattooing and Piercing is home to some of Vancouver's finest tattoo artists, specializing in a wide range of styles including traditional, neo, old school, line, cartoon, and greywash designs. All artists are rigorously trained in blood borne pathogens and cross-contamination to ensure safety and professionalism. Our APP-certified piercers and jewelry experts deliver exceptional customer service while offering the highest quality jewelry from top industry brands.

The FALL is committed to providing a safe, artistic, and satisfying experience for every client.

Role

Description:

We are looking for an organized, detail-oriented Operations Administrator to keep our studio running smoothly behind the scenes. This is the "backbone" of the shop—balancing operations, inventory management, and digital engagement. You will support our artists and management by ensuring supplies are stocked, orders are tracked, and our online community remains active and engaged. Additional duties include providing excellent customer service, ensuring compliance with safety protocols, and supporting customer inquiries and operational needs.

• Strong analytical skills to solve problems and improve operational efficiency
• Proficiency in operations management and administrative assistance
• Effective verbal and written communication skills for interactions with clients and team members
• Outstanding customer service capabilities and a customer-focused mindset
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Familiarity with safety protocols related to the tattooing and piercing industry is a plus
• Previous experience in a customer service or administrative role is preferred
• 1–2 years of experience in office administration or operations.
• Proficiency in Excel (for POs/inventory) and social media platforms.
• A professional, proactive attitude suitable for a high-end studio environment.

• Inventory & Supply Management:
  • Monitor stock levels for shop essentials (medical supplies, needles, ink, and jewelry).
  • Generate and input Purchase Orders (POs) accurately into our system.
  • Liaise with vendors to track shipments and reconcile delivery discrepancies.
• Front-of-House & Admin:
  • Provide light reception support: greeting clients and answering general phone/email inquiries.
  • Maintain an organized office environment and assist with data entry.
• Social Media & Digital:
  • Monitor Instagram and Facebook for comments, DMs, and booking inquiries.
  • Engage with the community in a professional "brand voice."
• Extended Health & Dental: Comprehensive coverage after a 3-month probationary period.
• Health: 80% coverage for prescription drugs and paramedical services (RMT, Physio, Chiropractic, etc.).
• Dental: 80% coverage for basic preventative care and maintenance.
• Retirement Savings: Group RRSP matching program. The FALL will match your contributions dollar-for-dollar up to 3% of your gross salary after 1 year of service.
• Industry Perks: Access to tattoos and piercings (conditions apply) and a staff room stocked with drinks and sometimes snacks.

Schedule: Consistent daytime hours (start times typically 11:00 AM). 5 days per week

• Entry level

• Full-time

• Management and Manufacturing

• Personal Care Services