Vancouver Botanical Gardens Guest Lead

Become a Guest Experience Lead at the Vancouver Botanical Gardens Association and deliver exceptional visitor interactions. This full-time position combines your love for people and nature in a beautiful setting.

As the Guest Experience Lead, you will be instrumental in ensuring a welcoming environment at the Vancouver Botanical Gardens. Responsibilities include facilitating visitor communications, managing membership and donation processes, and collaborating with a dedicated team of volunteers. Ideal candidates have an affinity for guest engagement and strong organizational capabilities.

Key Responsibilities:

• Welcome all visitors and create positive first impressions

• Answer inquiries promptly via various communication channels

• Handle all aspects of memberships and educational bookings

• Act as a resource for information about events and volunteer work

• Monitor and maintain accurate records in multiple CRMs

Requirements:

• Minimum 3 years in customer-facing roles or hospitality

• Excellent communication in English, other languages are assets

• Strong skills in Microsoft Office 365 and CRMs

• Familiarity with data privacy standards and tools

• Educational background in a relevant field preferred

Your skills in hospitality and customer service will enhance the experience of every visitor at the VBGA.