Senior Customer Success Manager at Suger

Drive success for enterprise clients as a Senior Customer Success Manager at Suger in Vancouver. Oversee the full customer lifecycle, ensuring high engagement and effective onboarding.

This hybrid role focuses on managing strategic accounts and working closely with clients to achieve their goals using Suger’s marketplace solutions. You’ll lead the onboarding process, conduct ongoing support sessions, and identify opportunities for account growth. Collaboration with Sales and Product teams enhances customer experience.

Key Responsibilities:

• Lead and manage enterprise account onboarding and renewals

• Conduct regular check-ins and support sessions with clients

• Drive adoption and track customer health indicators

• Identify upsell opportunities and manage customer queries

• Contribute to internal knowledge resources and customer documentation

Requirements:

• 3+ years of experience in customer success or account management

• Proven ability to handle enterprise-level accounts

• Superior communication and relationship-building skills

• Strong organizational and project management experience

• Proactive approach to addressing customer challenges

Excel in customer engagement and retention with your leadership skills at Suger, ensuring success for enterprise customers.