Community and Member Specialist VCF

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:
As a  Community Member Specialist, VCF , you will serve as the primary point of contact for members, guests, and community partners, providing exceptional service and support that fosters member satisfaction, engagement, and retention. You will coordinate communications, events, and programming, build meaningful relationships with community partners and stakeholders, and support the day-to-day operations of shared member spaces. As a highly visible front-line representative, you will welcome visitors, manage guest access to the building, and navigate challenging interactions using strong communication, conflict-resolution, and de-escalation skills.

We are seeking an enthusiastic, relationship-focused professional who is passionate about community engagement, member experience, and creating welcoming and inclusive environments.

This is a  Full-time, Permanent  role based at our  Vancity Community Foundation location  and will report directly to the  Manager, Community and Membership .

How You'll Make An Impact:

Developing and implementing internal and external communication strategies and campaigns

Building and maintaining positive relationships with members, neighbours, community organizations, and stakeholders

Planning and executing events that encourage member engagement, networking, and community connection, including supporting event setup and teardown

Facilitating programs and activities in partnership with community organizations and stakeholders

Managing front desk operations, welcoming members and guests, and supporting visitor access to the building

Delivering warm, proactive, and solution-focused service that supports member satisfaction and retention

Addressing member concerns, complaints, and challenging situations using effective conflict-resolution and de-escalation techniques

Managing member use of shared spaces and supporting day-to-day operational activities that maintain a safe, professional, inclusive, and welcoming environment

What You’ll Bring to the Team:

Post-secondary education in Communications, Community Development, Business Administration, Event Management, Marketing, or a related field

3+ years of experience in community engagement, member services, customer experience, communications, event coordination, or a related role

Demonstrated experience building relationships with diverse stakeholders and community partners

Experience planning and coordinating events, programs, or engagement activities

Strong verbal and written communication, organizational, problem-solving, and administrative skills, with the ability to manage multiple priorities and connect with a variety of audiences

Ability to safely lift and move up to 50 pounds as required for event setup, space management, and operational activities

Extra Skills That Set You Apart:

Experience working within a non-profit, community organization, or social-impact environment

Experience managing shared community or coworking spaces

Experience in conflict resolution, de-escalation, or managing member…