Customer Support Expert NuORDER at Lightspeed
Job in
Vancouver, BC, Canada
Listed on 2026-09-20
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-20
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Become a Customer Support Expert at Lightspeed, focusing on NuORDER's B2B platform. Your passion for technology and customer service will shine as you assist users in real-time.
As a part of our team, you will be tasked with troubleshooting various app issues while managing customer inquiries across chat, email, and phone. Providing exemplary service to our clients, particularly VIP customers, will be central to your role, along with actively contributing to improving team processes and achieving customer satisfaction.
Key Responsibilities:
• Troubleshoot app issues raised by clients and internally
• Review and validate integration logs for data issues
• Provide configuration guidance on application features
• Manage a high volume of customer support tickets
• Collaborate with team members for best outcome
Requirements:
• 2+ years in customer service or technology roles
• Experience with SaaS or B2B products
• BA/BS or relevant equivalent experience
Deliver outstanding technical support and contribute to Lightspeed’s mission in enhancing wholesale experiences.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×