Community and Member Specialist VCF

Our Story &

Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement.

As a Community Member Specialist, VCF
, you will serve as the primary point of contact for members, guests, and community partners, providing exceptional service and support that fosters member satisfaction, engagement, and retention. You will coordinate communications, events, and programming, build meaningful relationships with community partners and stakeholders, and support the day-to-day operations of shared member spaces. As a highly visible front-line representative, you will welcome visitors, manage guest access to the building, and navigate challenging interactions using strong communication, conflict-resolution, and de-escalation skills.

We are seeking an enthusiastic, relationship-focused professional who is passionate about community engagement, member experience, and creating welcoming and inclusive environments.

This is a Full-time, Permanent role based at our Vancity Community Foundation location and will report directly to the Manager, Community and Membership
.

• Developing and implementing internal and external communication strategies and campaigns
• Building and maintaining positive relationships with members, neighbours, community organizations, and stakeholders
• Planning and executing events that encourage member engagement, networking, and community connection, including supporting event setup and teardown
• Facilitating programs and activities in partnership with community organizations and stakeholders
• Managing front desk operations, welcoming members and guests, and supporting visitor access to the building
• Delivering warm, proactive, and solution-focused service that supports member satisfaction and retention
• Addressing member concerns, complaints, and challenging situations using effective conflict-resolution and de-escalation techniques
• Managing member use of shared spaces and supporting day-to-day operational activities that maintain a safe, professional, inclusive, and welcoming environment

• Post-secondary education in Communications, Community Development, Business Administration, Event Management, Marketing, or a related field
• 3+ years of experience in community engagement, member services, customer experience, communications, event coordination, or a related role

• Experience working within a non-profit, community organization, or social-impact environment
• Experience managing shared community or coworking spaces
• Experience in conflict resolution, de-escalation, or managing member concerns in a front-line service environment

• Community-Focused – Passionate about building relationships and creating positive experiences for members, guests, and community partners.
• Service-Oriented – Dedicated to providing exceptional support and responding to member needs and challenging situations with care and professionalism.
• Collaborative – Skilled at working with diverse groups to achieve shared goals and create inclusive community experiences.
• Orga…