Lead Customer Care Team ZayZoon
Job in
Vancouver, BC, Canada
Listed on 2026-09-21
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Become a Customer Care Team Lead at Zay Zoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences.
This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees. You’ll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for new hires. Your leadership will be instrumental in achieving Zay Zoon's ambitious goals in financial wellness.
Key Responsibilities:
• Direct a Customer Care team committed to operational excellence
• Analyze performance data and service quality indicators
• Facilitate a supportive environment through coaching and feedback
• Set and manage team and individual goals strategically
• Create comprehensive reports to track support performance
Requirements:
• Minimum 4 years in a customer support environment
• At least 2 years of people management experience
• Experience with process improvements and team change management
• Strong communication capabilities for diverse audiences
• Proficiency with Intercom, JIRA, and related platforms
Lead change and customer success in Zay Zoon's innovative Customer Care operation.
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