Advisor Support Coordinator

** We are looking for an Advisor Support Coordinator to join our Store team. In this role you’ll be responsible for:*
* ** Appointment Preparation & Client Readiness
*** Prepare client profiles and relevant documentation so the advisor enters every appointment informed and ready
* Review client purchase histories in CRM prior to each appointment to identify gaps, potential needs, and areas of interest — brief the advisor before the client arrives
** Client Pickup Coordination
*** Contact clients for pickup appointments in coordination with each advisor's schedule, using the client's preferred communication method
* Ensure deferred pickup standards and procedures are followed — coordinate client notification, confirm advisor availability, and prepare the pickup experience in advance
* Communicate pickup status updates to the advisor and client as appropriate
** In-Appointment Support
*** Participate in key appointments to extend the advisor's capacity — managing product pulls, floor logistics, POS processing, or documentation so the advisor remains focused on the client relationship
* Support Connect, Curate, and Commit behaviors by ensuring the physical and logistical environment of the appointment reflects those standards
* Handle POS transactions accurately on behalf of the advisor when required
** MTM, Special Order & IST Follow-Up
*** Own the follow-up process for all Made-to-Measure, Special Order, and Inter-Store Transfer items for assigned advisors
* Track outstanding items against established timelines and proactively resolve or escalate before they become client-facing issues
* Communicate status updates to the advisor and to clients as appropriate, using the client's preferred channel
** Tailorshop & Logistics Liaison
*** Serve as the primary point of contact between assigned advisors and the tailor shop — communicating alteration details, turnaround expectations, and any client-specific requirements
* Liaise with Logistics to support deliveries — tracking, coordinating, and communicating status to the advisor and client as needed
* Follow up on outstanding alterations and escalate delays before they impact client pickup timelines
** Back-Office & Administrative Support
*** Ensure all client contacts and interactions related to assigned advisors are captured in CRM and Herringbone within established timelines and standards
* Gather and update relevant client details for new and existing clients following each interaction
** Successful candidates will require:**
* ** A minimum of 3-5 years of retail experience in a client facing role, with a track record of managing client appointments, answering client inquiries, coordinating and performing administrative tasks with a high level of client satisfaction
*** A strong service orientation – a demonstrated desire to wow our customers!
* Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
* The ability to work effectively as part of a team
* Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist VIP clientele
* A focus on driving long-term customer loyalty and conversion
* Strong communication skills and a keen understanding of policies and procedures
** What are the perks of the job?
*** Competitive pay program
* Opportunities to additionally earn monthly and annual Team bonuses
* Best in industry discounts and special purchase opportunities
* A comprehensive flexible benefits package
* Pension and Group RRSP Programs that grow with you
* A modern, digitally advanced workplace
* A coach committed to supporting the achievement of your personal career goals
* A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
* An employer that values internal growth and promotion and is committed to succession planning for your future BC ONLY:
* * Compensation will be based on skills and experiences, with a starting rate of $50,000 annually plus a specialized bonus plan.