Advisor Support Coordinator

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for an Advisor Support Coordinator to join our Store  this role you’ll be responsible for:

Appointment Preparation & Client Readiness

• Prepare client profiles and relevant documentation so the advisor enters every appointment informed and ready
• Review client purchase histories in CRM prior to each appointment to identify gaps, potential needs, and areas of interest — brief the advisor before the client arrives

Client Pickup Coordination

• Contact clients for pickup appointments in coordination with each advisor’s schedule, using the client’s preferred communication method
• Ensure deferred pickup standards and procedures are followed — coordinate client notification, confirm advisor availability, and prepare the pickup experience in advance
• Communicate pickup status updates to the advisor and client as appropriate

In-Appointment Support

• Participate in key appointments to extend the advisor’s capacity — managing product pulls, floor logistics, POS processing, or documentation so the advisor remains focused on the client relationship
• Support Connect, Curate, and Commit behaviors by ensuring the physical and logistical environment of the appointment reflects those standards
• Handle POS transactions accurately on behalf of the advisor when required

MTM, Special Order & IST Follow-Up

• Own the follow-up process for all Made-to-Measure, Special Order, and Inter-Store Transfer items for assigned advisors
• Track outstanding items against established timelines and proactively resolve or elevate before they become client-facing issues
• Communicate status updates to the advisor and to clients as appropriate, using the client’s preferred channel

Tailor shop & Logistics Liaison

• Serve as the primary point of contact between assigned advisors and the tailor shop — communicating alteration details, turnaround expectations, and any client-specific requirements
• Liaise with Logistics to support deliveries — tracking, coordinating, and communicating status to the advisor and client as needed
• Follow up on outstanding alterations and elevate delays before they impact client pickup timelines

Back-Office & Administrative Support

• Ensure all client contacts and interactions related to assigned advisors are captured in CRM and Herringbone within established timelines and standards
• Gather and update relevant client details for new and existing clients following each interaction

Successful candidates will require:

• A minimum of 3-5 years of retail experience in a client facing role, with a track record of managing client appointments, answering client inquiries, coordinating and performing administrative tasks with a high level of client satisfaction
• A strong service orientation – a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking…