Seasonal Customer Service Shift Lead

What We Need

Corpay is currently looking to hire a Seasonal Customer Service Shift Lead within our Buyatab division. This position falls under our Gift Card line of business and is located in Vancouver, Canada. In this role, you will support and guide the customer service team during shifts by coaching, motivating, and managing escalations from B2C customers in a timely and professional manner.

You will report directly to the Customer Service Manager and regularly collaborate with operations, reporting, and client support teams.

As a Seasonal Customer Service Shift Lead, Corpay will set you up for success by providing:

• Assigned workspace in the Vancouver office
• Company-issued equipment
  Formal, hands-on training to learn our platforms, processes, and client standards

The responsibilities of the role will include:

• Leading, motivating, and coaching team members during shifts
• Providing direction and feedback to workers to ensure high-quality service
• Managing and resolving day-to-day escalated inquiries from B2C customers
• Spotting trends in customer issues and flagging them to management
• Assisting with client escalation support when required
• Supporting management with monthly reporting tasks
• Fostering and maintaining the Buyatab culture and a positive team environment

• Excellent interpersonal communication skills, both written and verbal
• Strong attention to detail and accuracy
• Skilled in critical thinking and problem-solving with the ability to develop creative solutions
• Passionate about providing stellar customer service and professionalism
• Fast learner, adept at understanding and articulating new technologies
• Proficient in Microsoft Office Suite and internet research
• Familiarity with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, and Slack
• Prior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not required

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

The expected hourly for this position is $20 CAN, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process.

Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.