Mandarin English Client Success Specialist

Join Uni Uni as a Mandarin English Client Success Specialist to support our logistics operations. Your dual language skills will allow you to resolve client issues and enhance delivery quality effectively.

As part of an innovative team at Uni Uni, monitor and report on delivery metrics while ensuring client inquiries are addressed promptly. Collaboration with teams across departments is essential to deliver the best customer service experience, particularly in the fast-paced environment of e-commerce logistics. Your analytical skills will help identify areas for improvement in service processes and support effective communication during busy seasons.

Key Responsibilities:

• Monitor last-mile delivery performance metrics

• Resolve customer inquiries and service tickets efficiently

• Build strong internal and client relationships

• Use data analysis to identify service improvement needs

• Support communication across different time zones

Requirements:

• Fluent in Mandarin and English, written and verbal

• Experience in logistics or e-commerce preferred

• Skilled in Excel for data analysis and reporting

• Strong problem-solving skills under pressure

• Excellent multitasking and collaboration abilities

Utilize your language skills and logistics experience to empower client success at Uni Uni.