Corporate Traveller Customer Success Consultant

Drive customer success as a Customer Success Consultant at Corporate Traveller in Vancouver, BC. This full-time role focuses on enhancing client relationships and technology use for corporate travel.

Corporate Traveller, under the Flight Centre Travel Group, is seeking a Customer Success Consultant to join its Vancouver office. Your primary mission will be to assist clients in optimizing their travel programs through strategic support and training. This role is essential for fostering growth and retention across the client portfolio while collaborating with internal teams.

Key Responsibilities:

• Address client requests swiftly within service standards

• Promote effective usage of travel technology solutions

• Conduct regular reviews to improve client results

• Educate clients on products and services effectively

• Address client issues and coordinate with team solutions

Requirements:

• Background in customer success or client services

• Strong analytical and communication capabilities

• Knowledge of travel technology solutions preferred

• Ability to conduct data-driven customer reviews

• Proactivity in client engagement and support

Contribute to corporate travel excellence through strategy and service at Corporate Traveller.