Senior Customer Success Manager, Partnerships

As a Senior Customer Success Manager, Partnerships you will join our growing Customer Success organization in a newly created role focused on delivering an exceptional post-go-live experience for customers brought to Tipalti through our strategic partner ecosystem.

At its core, this is a Senior Customer Success role. You will own and manage relationships with a portfolio of customers, driving adoption, retention, growth, and long-term value while serving as a trusted advisor to senior customer stakeholders. What makes this opportunity unique is the partner ecosystem surrounding those customers. You will work closely with our Alliances and Partner teams to ensure we are delivering a connected and consistent experience across the customer journey.

Because this is a new function at Tipalti, you will also have the opportunity to help shape how Partner Customer Success operates. We are looking for someone who is comfortable with ambiguity, enjoys building and improving processes, and is excited by the opportunity to help create something from the ground up.

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury.

Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

• Owning the post-go-live customer experience for a portfolio of customers referred through Tipalti's strategic partner ecosystem, ensuring a seamless transition and continued value realization.
• Building trusted relationships with senior customer stakeholders and acting as a strategic advisor throughout the customer lifecycle.
• Proactively managing customer health, adoption, engagement, retention, and risk while identifying opportunities to strengthen and grow customer relationships.
• Driving account portfolio growth and creating customer advocates by partnering closely with Account Management, Alliances, Support, and other internal teams to identify customer needs and expansion opportunities.
• Navigating complex customer situations and leading escalations by bringing together the right internal stakeholders and driving issues through to resolution.
• Developing a strong understanding of the partner ecosystem surrounding your customers and collaborating with our Alliances and Partner teams to deliver a consistent customer experience.
• Advocating for the needs of partner-referred customers and ensuring their unique use cases and business objectives are understood across the organization.
• Helping build, refine, and scale the operational infrastructure for Partner Customer Success, including processes, segmentation, customer engagement strategies, and enablement.
• Using customer insights, trends, and feedback to help influence how Tipalti evolves its Partner Customer Success strategy.
• Mentoring and coaching team members and contributing to initiatives that strengthen the broader Customer Success organization.

• 5+ years of Customer Success or Account Management experience, ideally within SaaS, Fintech, financial technology, or another complex B2B environment.
• A proven track record as a Senior Customer Success Manager, successfully managing complex customer relationships and driving adoption,…