Corporate Traveller - Customer Success Consultant BC

Corporate Traveller
- Customer Success Consultant
- Vancouver, BC

Job no: 532797 - B
Brand:
Corporate Traveller
Work type:
Full time

Location:

British Columbia
Categories:
Sales and Customer Service

Customer Success Consultant

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we've been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveller please

Do you thrive on building strong customer relationships and helping clients achieve measurable results? As a Customer Success Consultant, you'll play a key role in driving adoption, growth, and retention across a portfolio of clients by delivering proactive, data-driven support and strategic guidance. You'll act as a trusted advisor, coach, consultant, and product expert, helping customers maximise the value of their travel programme and technology solutions.

This is an exciting opportunity to make a direct impact on customer success while collaborating with teams across the business.

• Respond to assigned client requests within established service standards, ensuring responses are provided within 24 hours.
• Drive client adoption and utilisation of travel technology solutions.
• Conduct travel programme reviews and identify opportunities to improve customer outcomes.
• Provide additional training, support, and education to clients on products and services.
• Troubleshoot client issues and coordinate solutions with internal stakeholders.
• Proactively schedule and conduct annual customer check-ins.
• Customise client meetings around