Concierge - Bilingual Advisor; French); Yaletown

Position: Concierge - Bilingual Advisor (French) (Yaletown)
Have an eye for style? We are hiring Seasonal Advisors at our Concierge Centre in  Yaletown  (Vancouver, BC) to start Fall 2026.

THE TEAM
The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNITY
Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre - hence the fancy name - Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.

We're proud to offer industry leading wages from $20-$30/hr. with unlimited growth potential at Aritzia.

You'll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.

THE ROLE
As a Bilingual Concierge Advisor , you will:

Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and English

Sell clothes and earn client confidence through unparalleled styling expertise

Resolve client inquiries efficiently, ensuring the highest levels of satisfaction

Meet and exceed established performance targets

THE QUALIFICATIONS
The Bilingual Concierge Advisor has:

The ability to communicate effectively in English (written and verbal) and French (written and verbal)

French as first language is preferred

Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2

The passion for providing world-class client service and building long lasting client relationships

An aspirational sense of individual style

The desire to thrive on a high-performance team

The commitment to learn and apply Aritzia's values and standards

The aptitude for learning and navigating diverse technology systems

Retail, contact centre, customer service or hospitality experience is considered an asset.

THE LOGISTICS
As a Bilingual Concierge Advisor, you have:

The ability to work 30 hours per week for mandatory training in your first two weeks

Training is typically scheduled Monday to Friday from 8 AM - 2 PM PST

The ability to work shifts within our operating hours of 8AM - 9PM PST (including evenings and weekends)

No extended time off from mid-November through January during our peak sales events.

THE COMPENSATION
The typical hiring range for this position is $20 - $30 CAD/hour. The final agreed upon wage may vary based on factors such as job-related knowledge, skills and experience.

Aritzia's Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational work spaces, elevated employee perks and experiences - we provide it all.

THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:

Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.

Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.

Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.

Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.

The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and…