Corporate Traveller - Onboarding Success Manager - Montreal

Onboarding Success Manager

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveller please

About The Opportunity

Are you passionate about helping clients succeed and creating exceptional first impressions? As a Customer Onboarding Success Manager, you will play a critical role in guiding new and existing Corporate Traveler clients through their onboarding journey, ensuring a seamless implementation experience and driving early adoption of Melon and related solutions.

This role combines project management, client relationship management, training delivery, and solution consulting. You'll work closely with clients, Sales, and operational teams to deliver successful launches, maximise technology adoption, and create long-term customer success from day one.

Key Responsibilities

• Consult with clients to determine the most effective onboarding and implementation approach.
• Manage onboarding projects from contract signing through successful go-live.
• Build strong relationships with key client stakeholders to strengthen partnerships and support long-term retention.
• Create and deliver customised training sessions designed to increase client engagement, confidence, and adoption.
• Act as the primary onboarding contact and trusted advisor for clients.
• Gather, analyse, and respond to customer feedback throughout the onboarding process.
• Manage client expectations while advocating for their business needs internally.
• Serve as a solutions expert for onboarding, implementation, and adoption best practices.
• Partner closely with Sales teams to understand client requirements, pain points, and key objectives.
• Ensure accurate documentation and effective communication of customer information to operational teams.
• Facilitate seamless transitions from onboarding to long-term customer support teams.
• Support client onboarding within Concur.
• Assist with advanced technical implementations including HR Feeds, Single Sign-On (SSO), Duty of Care, and related configurations.
• Build and maintain client Melon sites and adjust configurations as required.
• Monitor onboarding milestones and drive timely completion of implementation activities.
• Support sales presentations, pitches, and RFP responses when required.
• Contribute to onboarding process improvements that enhance the client experience.
• Act as a resource for colleagues and participate in team projects and initiatives.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned.

Experience & Qualifications

• Previous experience in client onboarding, implementations, or project management (preferred).
• Previous experience in a customer-facing role (essential).
• Experience building and maintaining strong client relationships.
• Experience facilitating training and driving user adoption.
• Familiarity with Salesforce, Wrike, Vidyard, and Microsoft Suite.
• Familiarity with project management tools.
• Strong problem-solving and creative thinking skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a KPI-driven environment.
• Strong organisational and time management skills.
• Quick learner with a proactive and adaptable approach.
• Travel industry knowledge (preferred).
• Fluent or native French language skills (desired).
• Degree qualification (preferred).
• Experience with Concur onboarding and implementation…