Guest Services at QuadReal

Position: Guest Services Role at QuadReal
Step up as a Guest Services Representative at Quad Real Property Group's Bayview Village Shopping Centre in Vancouver. Provide top-tier service and engage with shoppers to enhance their experience.

As a Guest Services Representative with Quad Real, you will be crucial in maintaining customer satisfaction. Your primary duties involve responding to inquiries, offering insightful information about stores and upcoming events, and nurturing relationships with retailers. A passion for customer interaction and problem-solving is vital for this role.

Key Responsibilities:

• Professionally handle customer inquiries across phone, email, and in-person

• Keep detailed knowledge of the shopping centre's stores and services

• Build enduring relationships with retailers and community partners

• Manage gift card sales and reconcile financial transactions

• Assist with event coordination and customer gift wrapping

Requirements:

• Proven experience in similar guest service roles

• Proficient in Microsoft Office tools, especially Excel

• Strong organizational and prioritization skills

• Clear communication and a customer-first approach

• Willingness to work flexible hours, including holidays

Excel in delivering exceptional service that leaves a lasting impression at Bayview Village.