Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Associate, Order Fulfillment
The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.
Specific responsibilities include (but are not limited to) the following:
Producing order pick lists, multiple times per day as required
Ensuring hold orders are executed within 24 hours of receipt
Inputting shipping confirmations into the database in a timely manner
Organizing picking route based on volume and customer express orders
Processing and updating of all orders on proper systems
Packaging and preparing orders for shipping
Footwear items are checked for mismates
Product checked for quality, newness, and damages
Label orders are correct for their proper destination
Following up on order notifications on the portal and Apps Prioritizing and actioning all orders based on time sensitivity
Picking, shipping, and confirming all orders in a timely manner
Securing and safely storing all orders as required
Tracking, monitoring and logging all store returns
Reviewing returned merchandise to ensure the following:
Confirm customer order and returned product match the original order number
Check for any customer notes on file from Customer Service Center Confirm all return dates fall within the policy window
Examine merchandise to ensure it is in resalable condition
Processing of refunds to finalize the process
Returning the resalable merchandise to the appropriate department
Provide feedback to system administrator on overall program Resolve compliance issues in a timely manner
Maintain high order fulfillment rate Update cancelled reports twice per week and notify sales associates
Maintain filing system
Order and replenish Wrap & Pack supplies as required based on volume
The ideal candidate:
The measures of success:
Préposé(e), Traitement des commandes
Le(la)
préposé(e), Traitement des commandes
, définit l’expérience de shopping style de vie de luxe par le biais de relations durables avec nos employés, nos clients et nos partenaires en traitant de façon ponctuelle et précise les commandes des clients qui influencent directement les ventes et l’expérience client.
Les responsabilités spécifiques…
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