More jobs:
SaaS Customer Success Manager
Job in
Vancouver, BC, B6B, Canada
Listed on 2026-10-26
Listing for:
Global Relay
Full Time
position Listed on 2026-10-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, CRM Systems & Management, Bilingual -
Business
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
Drive customer adoption and retention as a Customer Success Manager at Global Relay, guiding SMB and Mid-Market accounts through SaaS value realization.
You will serve as the primary contact and trusted advisor for a customer portfolio. The role connects customer objectives with Global Relay solutions, while supporting renewals, expansion, and satisfaction. Success requires cross-functional collaboration, data analysis, and executive communication across regulated industries.
Key Responsibilities:- Build trusted relationships with operational and executive customer stakeholders
- Own renewal strategy, retention, upsell, cross-sell, and multi-year commitments
- Identify expansion opportunities through usage trends and business objectives
- Coordinate escalations with Support, Product, and Client Services
- Conduct data-driven Executive Business Reviews and maintain Salesforce records
- Three or more years in Customer Success, Account Management, or Client Services
- Experience managing complex portfolios of mid-sized accounts
- Ability to influence clearly across executive and organizational levels
- Customer data analysis, project management, communication, and presentation skills
- Salesforce or similar CRM experience and a required Bachelor's degree
Use customer advocacy, strategic account planning, and SaaS expertise to strengthen adoption, renewals, and growth at Global Relay.
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