Bilingual Travel Insurance Representative

Use bilingual English and French skills as a remote Travel Insurance Representative supporting travelers and coordinating assistance services. Toronto-based hiring supports clients across Canada remotely.
This permanent customer service position serves insured members, families, and medical facilities throughout claims assistance. You will explain coverage, exclusions, and maximum limits while opening claim files. The work also includes coordinating healthcare services, documenting interactions, and collaborating across departments.

Key Responsibilities:

Answer incoming client calls with professional, empathetic support
Explain travel insurance coverage, exclusions, and maximum limits
Open claim files and direct clients to healthcare providers
Authorize certain medical tests and coordinate required services
Document transactions and follow up throughout claims processes
Requirements:
College diploma or equivalent qualification
Customer service, telecommunications, or claims assistance experience
Bilingual English and French communication skills
Excellent communication skills and professionalism
Strong Microsoft Office and Internet skills
Apply bilingual communication, claims support, and insurance knowledge while assisting travelers remotely through essential service coordination.