Hybrid Customer Service Representative

Deliver accurate customer support from Vancouver as a hybrid Customer Service Representative handling telephone, email, contracts, and account information. Standard PST business hours apply.
TFG seeks a Customer Service Representative to provide first-contact support for customers and team members. The position combines inquiry resolution, lease information updates, administrative documentation, data entry, and timely escalation. Success requires professional communication, organization, accuracy, and advanced Microsoft Office skills.

Key Responsibilities:

Respond to customer and team member telephone and email inquiries
Resolve, prioritize, follow up, or escalate customer issues
Update lease, contact, contract, and account information accurately
Coordinate lease, insurance, registration, banking, and termination documentation
Record interactions and diarize required customer follow-ups
Requirements:
Two or more years of relevant experience
Advanced skills with Microsoft Office products
Effective communication, organization, and interpersonal skills
Detail orientation and ability to identify errors
Ability to multitask under pressure and changing priorities
Use customer service, lease administration, data accuracy, and communication skills to support TFG accounts from Vancouver.