Bilingual Client Care Specialist

Support clients in English and French as CCS’s first point of contact, using active listening and empathy from a predominantly remote Canadian workplace.
The Client Care Specialist assists people seeking help with their finances through calls and online inquiries. You will assess initial questions, provide appropriate resources, and connect clients with Credit Counsellors when appropriate. Training and support are provided for this work.

Key Responsibilities:

Answer clients’ initial financial questions by telephone
Use active listening to understand specific client situations
Connect clients with Credit Counsellors or other resources
Contact online inquiries and complete the intake process
Perform administrative tasks supporting client success
Requirements:
One to two years of customer service experience
Call centre experience preferred
Fluency in written and spoken English and French
Availability for variable Eastern Time shifts and monthly Saturdays
Professional, empathetic communication and active listening skills
Bring bilingual communication, sound judgment, and compassionate client care to CCS’s financial support services across Canada.