Specialized Roles:
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support, Bilingual -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Provide PERGOLUX customers with responsive service and technical troubleshooting across phone, chat, and email communication channels.
As a Technical Customer Support Representative, you will build product fluency in PERGOLUX’s smart pergola systems. You will deliver first-level troubleshooting through scripts and FAQs, collect data for complex escalations, and manage related customer issues. Accurate documentation and empathetic communication are central to this customer-facing role.
Key Responsibilities:- Deliver professional assistance across phone, chat, and email
- Use product knowledge to troubleshoot customer issues
- Collect accurate data for complex escalations
- Follow defined protocols for issue resolution
- Capture case histories and customer feedback
- 0–2 years in customer service or related roles
- Excellent communication with an empathetic approach
- Customer-first mindset during technical interactions
- Adaptability with scripts, FAQs, and service systems
- Precision when documenting and escalating inquiries
Apply technical troubleshooting, product fluency, and careful case documentation while representing PERGOLUX customers professionally.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction