Hybrid Customer Service Representative

Deliver accurate customer support from Vancouver as a hybrid Customer Service Representative handling telephone, email, contracts, and account information. Standard PST business hours apply.

TFG seeks a Customer Service Representative to provide first-contact support for customers and team members. The position combines inquiry resolution, lease information updates, administrative documentation, data entry, and timely escalation. Success requires professional communication, organization, accuracy, and advanced Microsoft Office skills.

• Respond to customer and team member telephone and email inquiries
• Resolve, prioritize, follow up, or escalate customer issues
• Update lease, contact, contract, and account information accurately
• Coordinate lease, insurance, registration, banking, and termination documentation
• Record interactions and diarize required customer follow-ups

• Two or more years of relevant experience
• Advanced skills with Microsoft Office products
• Effective communication, organization, and interpersonal skills
• Detail orientation and ability to identify errors
• Ability to multitask under pressure and changing priorities

Use customer service, lease administration, data accuracy, and communication skills to support TFG accounts from Vancouver.