YMCA Member Services Lead

Member service and sales leadership anchor this permanent full-time opportunity with YMCA BC in Vancouver, supporting members, guests, and colleagues daily. Shifts may include mornings, evenings, and weekends.

As Administrative Team Lead, you will provide facility and association project support while following YMCA practices and Core Values. The work combines positive member interactions, membership promotion, Active Net database use, satisfaction reporting, and procedures that support safe, orderly facilities. You will report to the Centre Manager and collaborate with leadership.

• Build relationships with YMCA members, visitors, and colleagues
• Promote membership services through positive professional interactions
• Record member satisfaction, interests, trends, and activities
• Maintain clean program areas, common spaces, and washrooms
• Support productive customer service teams

• Experience in a fast-paced customer-focused environment
• High-level organizational and customer service skills
• Current Standard First Aid, CPR-C, and AED certification
• Proven decision-making competency and quick thinking
• Three satisfactory references and required screening

Apply member service, sales, organization, and decision-making strengths while supporting YMCA BC’s Vancouver community facilities.