Customer Success Engineer Construction Technology

Drive construction technology adoption remotely from Ontario or British Columbia with Procore, using analytics and consultative problem-solving. Support measurable customer performance gains.

As a Customer Success Engineer I, you will create long-term value across General Contractor, Specialty Contractor, and Owner portfolios. You will collaborate with Sales, Professional Services, and Product teams to improve platform return on investment. Your work will apply construction workflows, technical orchestration, and customer-facing communication to address business challenges.

• Analyze customer usage metrics and recommend operational improvements
• Architect and present solutions addressing customer business challenges
• Explain platform roadmaps and feature releases to customer leaders
• Guide technical needs and escalations as a customer advisor
• Coordinate demonstrations and cross-functional resources for customer solutions

• French fluency in verbal and written communication
• At least one year of direct construction sector experience
• Understanding of bidding, RFIs, scheduling, and project workflows
• Experience in customer-facing technical roles
• Strong analytical, presentation, and problem-solving capabilities

Apply construction workflows, customer success expertise, and technical guidance to expand Procore adoption across customer organizations.