Reviews and Social Care Specialist

Shape PERGOLUX customer conversations through thoughtful public responses, social care, and resolution follow-through across the US market.
This Customer Experience Specialist role centers on reviews and social care. You will manage customer interactions across Trustpilot, Google Reviews, BBB, Judge.me, Facebook, Instagram, and other platforms. Success requires professional communication, sensitive complaint handling, cross-functional coordination, and careful case documentation.

Key Responsibilities:

Manage actionable feedback across review and social media platforms
Respond empathetically while following privacy and platform guidelines
Connect social inquiries and complaints to Zendesk tickets
Escalate potential legal, safety, or reputational risks
Partner with departments to improve customer experience outcomes
Requirements:
Approximately three or more years in customer experience
Experience managing sensitive customer situations professionally
Strong written English and verbal communication skills
Organizational skills for multiple cases and priorities
Ability to own issues through final resolution
Bring empathetic communication, platform expertise, and disciplined follow-through to PERGOLUX reviews, social care, and customer resolution.