Billing Customer Service Assistant

Support billing customer service by confirming invoice delivery and answering routine status questions. Work remotely, full-time or part-time, with careful records.
This Billing Administration Assistant role begins after invoices are prepared or approved by the responsible team. You will confirm the intended recipient, check available customer information, and document each delivery attempt. When customers ask whether an invoice was sent, answer from the record while distinguishing sent, received, and paid.

Key Responsibilities:

Answer straightforward questions about invoice delivery status
Check customer history when delivery problems arise
Flag unclear recipients or inconsistent invoice details
Record bounced messages and failed delivery attempts
Refer payment, amount, or service disputes appropriately
Requirements:
Clear replies to routine customer service questions
Experience in customer service is advantageous, not required
Willingness to ask for help when details conflict
Ability to protect private billing information
Careful adherence to written instructions
Bring clear communication, responsible escalation, and precise status records to invoice delivery support for customers and billing colleagues.