Enterprise Customer Success Director

Build trusted enterprise relationships while leading customer success operations, renewals, and escalations across a fully remote Canadian-based mandate.

This hands-on Head of Customer Success & Support will manage senior stakeholder relationships across enterprise organizations, financial institutions, and vendor partners. You will combine team leadership with direct account ownership, commercial acumen, and cross-functional coordination. Your work will establish service standards, account health reporting, and proactive plans for adoption, customer value, and renewal risk.

• Build relationships with senior enterprise stakeholders
• Lead quarterly business and impact reviews
• Identify renewal risks at least 120 days ahead
• Partner with Sales on pricing and expansion
• Resolve escalations across internal departments

• Six or more years in Customer Success or Account Management
• Three or more years managing enterprise accounts
• Confidence communicating with C-suite decision-makers
• Experience handling complex cross-functional escalations
• Commercial experience supporting renewals, pricing, and expansion

Bring enterprise relationship management, commercial judgment, escalation leadership, and customer health expertise to this senior SaaS function.