Complaints Process Navigator

Guide complainants through CPSBC’s complaints process using subject matter expertise, respectful communication, and accessible guidance in a hybrid model. This full-time permanent position supports clear navigation.
Reporting to the intake manager, the Complaint Navigator works with department managers in Complaints and Practice Investigations. The role supports complainants through each process step while providing expertise and guidance. It focuses on clear, respectful, and accessible communication throughout the complaints and investigation process.

Key Responsibilities:

Provide subject matter expertise to complainants
Support navigation through the CPSBC complaints process
Explain each step of the complaints and investigations process
Work closely with department managers
Requirements:
Ability to provide clear guidance to complainants
Commitment to respectful communication
Ability to deliver accessible process support
Availability for full-time permanent employment
Support complainants with respectful, accessible guidance while navigating CPSBC complaints and practice investigations in a hybrid workplace.