Bilingual Claims Escalations Specialist

Manage complex claims escalations for LGM in Laval or Vancouver, using French and English communication, judgment, and contract administration knowledge.
As Partner Operations Specialist, you will coordinate customer, dealership, OEM, legal, consumer, and vendor matters. The work supports timely resolutions within established processes and authority. You will monitor work queues, document cases, and identify recurring issues for Customer Experience improvements.

Key Responsibilities:

Manage claims adjudication and contract administration escalations
Coordinate OEM, legal, consumer, and customer resolutions
Maintain tracking systems, controls, and case documentation
Support vendors handling claims operations and adjudication
Analyze trends and recommend operational improvements
Requirements:
Fluency in written and spoken French and English
Three-plus years in automotive industry experience
Two-plus years managing claims or warranty operations
Strong communication, organization, and customer service skills
Microsoft Office and digital systems proficiency
Apply claims adjudication, contract administration, and bilingual communication skills to resolve escalations accurately for LGM partners.