Customer Support Content Writer

Improve customer experiences through Technical Writer work spanning support documentation, usage data, and clear customer-focused content.
At Hootsuite, this full-time Technical Writer partners with Customer Support and Product teams. You will develop internal Knowledge Base and external Help Center content, identify information needs, and make guidance easier to find. The work supports publishing training, product updates, and content adoption.

Key Responsibilities:

Assess content needs with Customer Support and Product teams
Develop new content from requests and proactive collaboration
Build writing standards, processes, and workflows
Align training materials with Help Center content
Remove barriers to content usage and adoption
Requirements:
Bachelor’s degree and two to five years’ experience
Customer service, documentation, or knowledge management background
Operational support or SaaS environment experience preferred
Content authoring software experience and basic HTML and CSS
Strong communication, customer focus, and decision-making abilities
Bring customer-focused writing, collaboration, and content strategy skills to Hootsuite’s Knowledge Base and Help Center.